Anonymous Complainant
Mar 17, 2026 · BBB Complaint · Delivery Issues · Answered
I purchased and financed a 2008 Volkswagen New Beetle through in-house financing from Thrifty Used Cars & Tires, LLC in Bay St. Louis, MS. My vehicle was towed without my authorization from Baton Rouge, Louisiana, and transported to the dealer's lot in Mississippi. At the time of towing, my personal belongings were left inside the vehicle... I have made repeated requests for the return of my property... The owner and staff have ignored my communications, refused to provide documentation or explanation, and have not returned my property... My missing property includes an orange book sack with important documents, clothing, and black boots — including my children's birth certificates, my Social Security card and number, as well as my children's Social Security numbers.
